Work
Case studies
A sample of our work, grouped by industry. If you do not see a project like yours, ask us about it.
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NETWORK · MANUFACTURING
Manufacturing: one documented network across every site
Every site
assessed in person, documented and brought onto one managed network design
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AI & E-COMMERCE · RETAIL
Consumer brands: every storefront connected, including to AI
3 brands
working from one AI assistant, with access the company controls
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VOICE · CONTACT CENTER
Contact centers: a sales call center moved to RingCentral
4 channels
voice, email, web chat and text handled in one place, inside the CRM
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WEB · LIFE SCIENCES
Life sciences: product sites that pass review before launch
Approved
by medical, legal and regulatory reviewers on real pages before anything went live
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CLOUD · SOFTWARE & DATA
Software and data companies: a cloud platform built to scale
Load tested
against real usage history before the new platform went live
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IT LEADERSHIP · DISTRIBUTION
Distribution: a technology review that became the roadmap
Top 5
risks identified, ranked and estimated in one written review
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ANALYTICS · NONPROFIT
Nonprofits: fundraising data that finance can reconcile
Every month
a finance report assembled automatically from payment and fundraising data
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INTEGRATION · AUTOMOTIVE
Automotive: sales, phones and logistics on one platform
5 years
of continuous development on a single operations platform
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SECURITY TESTING · HEALTHCARE SOFTWARE
Healthcare software: independent security testing, every year
Every year
an external test of the production environment, delivered as a written report
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MANAGED IT · CONSUMER PRODUCTS
Consumer products: every computer under management
One console
for updates, protection and remote support on every company computer
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WEB · PROFESSIONAL SERVICES
Professional services: a faster site, built from the firm’s own designs
Rebuilt
from approved designs, after an audit showed where the old site was losing visitors
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NETWORK · DISTRIBUTION
Distribution: a rebuilt core network with a second site behind it
2 sites
connected so that the loss of one does not stop the business
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AI · RETAIL
Retail: products visible to AI assistants, ad budget held back
Tested
AI advertising measured against real orders, then paused on the evidence
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VOICE · LOCAL GOVERNMENT
Local government: voicemail moved off a retired server
Retired
a legacy voicemail server, replaced by the voicemail built into the phone system
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ANALYTICS · PROFESSIONAL SERVICES
Professional services: every enquiry traced to its source
Every source
web forms, live chat and intake calls reporting into one view
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CUSTOM SOFTWARE · PROPERTY
Property services: a video inspection platform built from scratch
830 changes
recorded across the application over eighteen months of development
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WEB · INDUSTRIAL SERVICES
Industrial services: a website that keeps pace with marketing
88 updates
released to the live site in under a year, each one recorded and reversible
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CLOUD · OPERATIONS
Operations teams: scheduled jobs with no server to maintain
No servers
to patch or watch for the reports and follow-ups that run every day
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IT LEADERSHIP · PROFESSIONAL SERVICES
Professional services: one technical lead across every vendor
One lead
coordinating the website, intake, chat and case-management vendors
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NETWORK · BUSINESS SERVICES
Business services: an office network redesigned on paper first
Drawn first
current and proposed layouts agreed before a single cable moved
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ANALYTICS · CONSUMER BRANDS
Consumer brands: sales reports that build themselves
3 reports
daily, weekly and monthly, delivered without anyone assembling them
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VOICE · MANUFACTURING
Manufacturing: a plant’s phones brought onto the company system
One system
with plant extensions on the same phone platform as the rest of the company
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CUSTOM SOFTWARE · AUTOMOTIVE
Vehicle data: an analyst’s model turned into a working tool
Live tool
built from a spreadsheet model and connected to auction data
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AI · LIFE SCIENCES
Life sciences: a campaign email checked across 30 mail programs
30
mail programs checked, with AI review working alongside our engineers
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SECURITY · MANUFACTURING
Manufacturing: firewalls under one console, reviewed every day
Daily
review of blocked and suspicious activity across every site
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SECURITY TESTING · MANUFACTURING
Manufacturing: every site’s internet exposure assessed
7 phases
of non-destructive external testing, across every site and every carrier
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COMPLIANCE · MEDIA
Public company: IT controls documented for the auditors
Audit-ready
IT controls written down, tested and evidenced year after year
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CLOUD · ONLINE PLATFORMS
Online platforms: servers that rebuild themselves from code
Rebuildable
every server defined in code, so a replacement is minutes away
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WEB · UTILITIES TECHNOLOGY
Utilities technology: five years of a maintained WordPress site
292 updates
recorded over five years of looking after one company website
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WEB · CONSUMER BRANDS
Consumer brands: three online stores audited against shopper data
3 stores
reviewed page by page against thirty days of shopper behavior
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WEB · VETERINARY
Veterinary products: a redesigned site with room to publish
Redesigned
homepage and article layouts, reviewed on a staging site before launch
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WEB · ENERGY
Energy campaign: a consumer site built for every screen
3 screen sizes
with artwork prepared separately for phone, tablet and desktop
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WEB · SELF-STORAGE
Self-storage: hosting and website care under one agreement
One agreement
covering hosting, server maintenance and changes to the website
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VOICE · SMALL BUSINESS
Small business: a phone menu that answers like a receptionist
3 options
on the main menu: hours and directions, how to send work in, or a person
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VOICE · LEGAL
Legal: client texting prepared the right way
Consent first
policies, forms and scripts put in order before the first message is sent
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CLOUD · FINANCIAL DATA
Financial data: batch processing moved to the cloud
No hardware
purchased to run large data jobs that are only needed now and then
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CLOUD · ONLINE VIDEO
Online video: delivery options compared on real figures
Compared
two delivery networks and four player set-ups, measured side by side
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CLOUD · HOSTING
Hosting provider: a DNS platform with no single point of failure
2 cities
serving DNS, so the loss of either does not take customers offline
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CLOUD · SOFTWARE
Software company: a development environment in one command
One command
to start the full application on a new developer’s computer
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CUSTOM SOFTWARE · MANUFACTURING
Commercial equipment: a touchscreen interface reviewed for speed
Reviewed
an embedded touchscreen interface, with performance findings and fixes