Challenge
A business services firm with a busy sales floor depended on its network for every call and every customer record.
The network had been extended repeatedly as the firm grew. Nobody had an accurate picture of it, which made every change a risk.
Approach
We documented what existed, designed what should replace it, and agreed the difference with the firm before touching anything.
- Draw the current network layout.
- Produce a proposed design and walk the firm through the changes.
- Reconfigure the core equipment to the agreed design.
- Put licensing and support in order.
- Keep backups of every device configuration.
Result
The firm now holds current diagrams and saved configurations for its network.
- Changes planned against a drawing.
- A failed device replaced and restored quickly.
- Licensing and support up to date.
Our advice
Insist on a before-and-after diagram for any network project. It is the cheapest protection against surprises.
Related service: Networking & wireless.