Work
Digital phone systems
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VOICE · CONTACT CENTER
Contact centers: a sales call center moved to RingCentral
4 channels
voice, email, web chat and text handled in one place, inside the CRM
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VOICE · LOCAL GOVERNMENT
Local government: voicemail moved off a retired server
Retired
a legacy voicemail server, replaced by the voicemail built into the phone system
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VOICE · MANUFACTURING
Manufacturing: a plant’s phones brought onto the company system
One system
with plant extensions on the same phone platform as the rest of the company
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VOICE · SMALL BUSINESS
Small business: a phone menu that answers like a receptionist
3 options
on the main menu: hours and directions, how to send work in, or a person
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VOICE · LEGAL
Legal: client texting prepared the right way
Consent first
policies, forms and scripts put in order before the first message is sent